Sunday, 26 March 2017

Complaints procedures



•Victims in the care home made complaints of they had allegedly been teased, forced to swallow medication… How should staff have responded to the disclosures? How should they record and report their data? (Data Protection Act 1998).

•Workers complained to their manager who sent an email to Safeguarding Board- who are these people?

•Nurse whistleblows to the BBC. What is whistle blowing?




•Why is it important to recognise and respond to the evidence/concerns?

•Reduce the likelihood of abuse and neglect from happening again- how can they do this? Which method would be the most important in a care home like Winterbourne View? What lessons can be learned?

•


Justify the procedures. The procedures made changes to how vulnerable adults are cared for in the UK. Whistleblowing seemed to have the biggest effect.

Results of the serious case review included:

ØWinterbourne view closed (no more abuse)

ØProsecution of abusers

ØCouncil managers sacked

Ø“fundamental changes are needed in how care of vulnerable adults is commissioned”

ØGovernment plans a reduction in the number of people with learning difficulties in these hospitals. http://www.bbc.co.uk/news/uk-20669741

Øhttps://www.gov.uk/government/uploads/system/uploads/attachment_data/file/213221/4-page-summary.pdf
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